Frequently Asked Questions

Q: Can I bring my pet without prior approval?

A: Yes, we do accept walk-in bookings without prior approval. However, if the location is busy, the waiting time may be longer.

Q: Do you offer veterinary services at your locations?

A: We do not offer veterinary services at our locations, but we are affiliated with a reputed clinic that provides home veterinary services. They can treat your pet from the comfort of your home. Please call 04 3308008.

Q: Do you sell live animals?

A: Yes, we sell birds, hamsters, turtles, fish, kittens & dogs.

Q: Do you offer mobile pet grooming?

A: Yes, we offer mobile pet grooming services.

Q: Do you offer pet boarding for short-term & long-term stays?

A: Yes, we offer hourly, daily & monthly boarding at our Umm Suqeim & Dubai Mall locations.

Q: Do you offer pick-up & drop-off services for pets?

A: Yes, we offer pick-up & drop-off services across Dubai & other Emirates.

Q: Do you offer pet & accessories delivery across the UAE?

A: Yes, we offer delivery services for pets & accessories at minimal delivery charges.

Q: Do you offer bulk discounts on pet products?

A: Yes, bulk discounts are available at our Dubai Hills Mall location.

Q: Do you offer pet walking services?

A: Yes, pet walking services are available at all our locations except Dubai Hills Mall.

Q: Do you offer a loyalty card for grooming services?

A: Yes, we offer a grooming loyalty card. Please ask our staff for details.

Q: Do you offer large-breed dog daycare?

A: Yes, large-breed dog daycare is available on an hourly basis only at The Dubai Mall branch.

Q: If I face parking difficulties, can you bring my pet to the parking area?

A: Yes, if you are within a walkable distance & facing parking issues, you may contact your branch via WhatsApp or phone, & our team will assist you.

Q: Do you sell pet clothing?

A: Yes, we have a wide variety of pet clothing available at all our locations.

Q: Do you sell puppy pads?

A: Yes, we sell puppy pads & also offer bulk discounts. Please ask our staff for details.

Q: Do you sell land turtles?

A: Yes, we do.

Q: Do you groom aggressive cats?

A: Yes, we groom aggressive cats as our groomers are highly trained. If grooming is not possible, we can recommend our affiliated veterinary clinic at 04 3308808.

Q: Do you offer pet vaccinations?

A: We do not offer vaccinations at our locations, but we can recommend our affiliated veterinary clinic, The Hills Veterinary Clinic (04 3308808). They provide home visit services & can vaccinate your pet at home.